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Last updated: July 2026
At Insustyle, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.
Please read the information below before returning your item.
Returning an Item
If you wish to return an item, please contact us at:
Please include:
- your order number;
- your full name;
- the item(s) you wish to return;
- the reason for your return (optional).
We will provide you with the appropriate return instructions.
Return Conditions
Returned items must be:
- unworn, except for trying them on;
- unwashed;
- undamaged;
- free from stains, odours, pet hair or other signs of use;
- returned with all original tags attached;
- returned in their original packaging where reasonably possible.
We reserve the right to refuse returns that do not meet these conditions where the value of the goods has been diminished beyond what is necessary to inspect them.
Faulty or Incorrect Items
If your item arrives damaged, defective or incorrect, please contact us as soon as reasonably possible after delivery so that we can resolve the issue promptly at: hello@insustyle.net
Please include:
- your order number;
- a description of the issue;
- clear photographs of the product.
- ‘Faulty item’ in the subject of your email for faster handling
Once the issue has been confirmed, we will arrange an appropriate solution, which may include:
- replacement;
- repair (where appropriate);
- refund.
In these cases, Insustyle may cover the reasonable return shipping costs.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed using the original payment method.
Refunds are typically processed within 5–10 business days, although the time required for the funds to appear in your account may vary depending on your payment provider.
Return Shipping Costs
Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for the direct cost of returning the goods.
We recommend using a tracked shipping service, as the customer remains responsible for the returned parcel until it reaches us.
Exchanges
We currently do not offer direct exchanges.
If you require a different size or color, we recommend placing a new order after your return has been processed.
Non-Returnable Items
The following items cannot be returned where permitted by applicable law:
- personalised or custom-made products;
- products made to the customer’s specifications;
- products that are no longer suitable for resale due to their condition.
Your statutory consumer rights remain unaffected.
Incorrect Delivery Address
Please ensure your delivery address is complete and accurate before placing your order.
Insustyle cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information.
Questions?
If you have any questions regarding returns or refunds, please contact us:
Insustyle
