Rights of Withdrawal

 

Last updated: July 2026

1. Your right to withdraw

As a consumer, you have the right to withdraw from a contract concluded through the Insustyle online store within 14 days, without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party nominated by you other than the carrier, receive the goods.

Where one order contains several items delivered separately, the 14-day period begins on the day you receive the final item or shipment.

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2. How to exercise your right

To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.

You may do so by sending a clear statement by email or by using the withdrawal form.

Please send your notice to:

Email: hello@insustyle.net

Your statement should include:

• your full name;
• your address;
• your order number;
• the product or products you wish to return;
• the date on which the order was received.

You do not have to provide a reason for withdrawing.

It is sufficient for you to send the withdrawal notice before the withdrawal period expires.

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3. Returning the goods

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the day on which you informed us of your decision to withdraw.

Returns must be sent to the address provided at the time of withdrawal notice receipt.

The deadline is met if you send the goods before the 14-day return period has expired.

Please do not send a return before contacting us, as we may need to provide you with return instructions.

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4. Condition of returned goods

You may inspect and try on the garment in the same way as you would in a physical store.

Returned products should be:

• unworn, except for trying them on;
• unwashed;
• clean and free from stains, odours, hair or other signs of use;
• returned with all original tags attached;
• returned with the original packaging where reasonably possible.

You are responsible only for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functionality.

The absence of original packaging does not automatically remove your statutory right of withdrawal, although you should package the product securely to prevent damage during return shipping.

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5. Cost of returning the goods

The direct cost of returning the goods is borne by the customer, unless:

• Insustyle has expressly agreed to cover the return cost; or
• the product is clearly defective, damaged or incorrect.

We recommend using a tracked shipping service and retaining proof of postage until the return has been completed.

The customer remains responsible for the return shipment until it reaches us.

Under EU rules, consumers may be required to bear the direct return cost only where they were informed of this obligation before purchase.

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6. Refunds

If you withdraw from the contract, we will reimburse the payments received from you for the returned goods, including the cost of the least expensive standard delivery method offered for the original order.

If you selected a more expensive delivery option, such as express or premium delivery, the additional delivery cost will not be refunded.

The refund will be made without undue delay and no later than 14 days from the date on which we receive your withdrawal notice.

However, we may withhold the refund until:

• we receive the returned goods; or
• you provide evidence that the goods have been sent back,

whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless you expressly agree otherwise. You will not incur additional fees as a result of the refund.

Please note that banks and payment providers may require additional processing time before the refunded amount appears in your account.