Last updated: July 2026

Welcome to Insustyle. These Terms & Conditions govern the use of our website and the purchase of products from our online store. By accessing this website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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1. Company Information

Insustyle is operated by:

INSUSTYLE, obrt za trgovinu putem interneta
Split, Croatia
Email: hello@insustyle.net

2. Products

We make every effort to ensure that product descriptions, images and specifications are accurate.

Please note that:

• colors may vary slightly depending on your screen settings;
• measurements are approximate;
• minor variations between production batches may occur.

All products are offered subject to availability.

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3. Prices

All prices are displayed in Euro (EUR) and include VAT where applicable.

Shipping charges are calculated during checkout and displayed before payment.

Orders delivered outside the European Union may be subject to import duties, customs fees or local taxes, which are the responsibility of the customer.

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4. Orders

Submitting an order constitutes an offer to purchase our products.

An order is considered accepted only after you receive an order confirmation email.

We reserve the right to refuse or cancel an order in cases including, but not limited to:

• suspected fraud;
• pricing or technical errors;
• product unavailability;
• payment authorization failure.

Should an order be cancelled after payment, a full refund will be issued.

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5. Payment

We accept the payment methods displayed during checkout.

Payments are processed securely through trusted payment providers.

Your order will be processed once payment has been successfully authorized.

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6. Shipping & Delivery

Orders are normally dispatched within the timeframe indicated on the product page. Shipping is calculated at checkout based on your destination.

Estimated delivery times vary depending on the destination country and shipping carrier.

Once your order has been shipped, you will receive an email containing tracking information.

Delivery times are estimates only and may occasionally be affected by circumstances beyond our control.

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7. Pre-orders

Products are typically offered as pre-orders.

Where applicable:

• estimated production and shipping dates will be displayed on the product page;
• payment is collected at the time of purchase;
• delivery dates are estimates and may change due to manufacturing or logistics factors.

Customers will be informed of any significant delays.

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8. Returns & Refunds

If you are a consumer residing within the European Union, you may have a statutory right to withdraw from your purchase within 14 days in accordance with applicable consumer protection legislation.

Details of this right are available in our Right of Withdrawal policy.

For damaged, defective or incorrectly delivered products, please contact us within a reasonable period after delivery.

Returned products must be:

• unworn;
• unwashed;
• unused;
• returned with original tags;
• returned in their original packaging where reasonably possible.

Refunds will be processed after the returned goods have been inspected.

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9. Intellectual Property

All content published on this website, including but not limited to:

• the INSUSTYLE name;
• logos;
• product designs;
• photographs;
• graphics;
• text;
• videos;
• website layout,

is protected by applicable intellectual property laws and may not be copied, reproduced or distributed without prior written permission.

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10. Medical Disclaimer

Insustyle garments are designed to improve everyday comfort and convenience for people who wear insulin pumps.

Our products are not medical devices and are not intended to replace medical advice, medical treatment or manufacturer instructions relating to diabetes management.

Users remain responsible for the safe use of their medical devices.

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11. Limitation of Liability

To the fullest extent permitted by law, Insustyle shall not be liable for indirect, incidental or consequential damages arising from the use of this website or our products.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

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12. Privacy

Your personal information is processed in accordance with our Privacy Policy.

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13. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Croatia.

Mandatory consumer protection provisions applicable in your country of residence remain unaffected where required by law.

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14. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

The latest version will always be available on this website.